@import "https://fonts.googleapis.com/css2?family=Outfit:wght@400;500;600;700&family=Inter:wght@400;500;600&display=swap";:root{--primary:#0f62fe;--primary-hover:#0353e9;--bg-col:#f1f5f9;--white:#fff;--text-dark:#0f172a;--text-light:#64748b;--glass-bg:#ffffffbf;--glass-border:#fff9;--glass-shadow:0 8px 32px 0 #0f62fe14;--border-radius-lg:16px;--border-radius-md:10px;--border-radius-sm:6px;--font-heading:"Outfit", sans-serif;--font-body:"Inter", sans-serif}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-body);color:var(--text-dark);-webkit-font-smoothing:antialiased;background:linear-gradient(135deg,#e0e7ff 0%,#f1f5f9 50%,#eff6ff 100%) fixed;min-height:100vh;line-height:1.6}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);color:var(--primary);letter-spacing:-.02em;margin-bottom:1rem;font-weight:600}.text-center{text-align:center}.container{max-width:900px;margin:0 auto;padding:2.5rem 1.5rem}@media (width<=600px){.container{padding:1.5rem 1rem}}.glass-panel{background:var(--glass-bg);-webkit-backdrop-filter:blur(20px);border:1px solid var(--glass-border);border-radius:var(--border-radius-lg);box-shadow:var(--glass-shadow);padding:2.5rem;transition:transform .3s,box-shadow .3s}.glass-panel:hover{transform:translateY(-2px);box-shadow:0 12px 40px #0f62fe1f}@media (width<=600px){.glass-panel{padding:1.5rem}}.form-group{margin-bottom:1.5rem}label{color:var(--text-dark);margin-bottom:.5rem;font-size:.95rem;font-weight:500;display:block}input,select,textarea{border-radius:var(--border-radius-md);width:100%;font-size:1rem;font-family:var(--font-body);color:var(--text-dark);background:#ffffffe6;border:1px solid #cbd5e1;padding:.85rem 1.15rem;transition:all .25s cubic-bezier(.4,0,.2,1)}input:focus,select:focus,textarea:focus{border-color:var(--primary);background:var(--white);outline:none;transform:translateY(-1px);box-shadow:0 0 0 4px #0f62fe26}.btn{background:var(--primary);color:var(--white);border-radius:var(--border-radius-md);font-weight:600;font-family:var(--font-heading);letter-spacing:.5px;cursor:pointer;border:none;justify-content:center;align-items:center;padding:.85rem 1.75rem;transition:all .2s;display:inline-flex;box-shadow:0 4px 12px #0f62fe33}.btn:hover:not(:disabled){background:var(--primary-hover);transform:translateY(-2px);box-shadow:0 6px 16px #0f62fe40}.btn:active:not(:disabled){transform:scale(.97)}.btn:disabled{opacity:.6;cursor:not-allowed;box-shadow:none;transform:none}.btn-secondary{color:var(--text-dark);background:#f1f5f9;border:1px solid #e2e8f0;box-shadow:0 2px 4px #00000005}.btn-secondary:hover:not(:disabled){background:#e2e8f0;box-shadow:0 4px 6px #0000000d}.btn-small{border-radius:var(--border-radius-sm);padding:.5rem 1rem;font-size:.85rem}.badge{letter-spacing:.5px;text-transform:uppercase;border-radius:9999px;padding:.35rem .85rem;font-size:.8rem;font-weight:600}.badge.open{color:#1d4ed8;background:#eff6ff;border:1px solid #bfdbfe}.badge.resolved{color:#15803d;background:#f0fdf4;border:1px solid #bbf7d0}.file-upload-wrapper{border-radius:var(--border-radius-md);text-align:center;background:#f8faff99;border:2px dashed #94a3b8;padding:2.5rem;transition:all .3s;position:relative}.file-upload-wrapper:hover{border-color:var(--primary);background:#eff6ffcc}.file-upload-wrapper input[type=file]{opacity:0;cursor:pointer;width:100%;height:100%;position:absolute;top:0;left:0}.ticket-card{background:var(--white);border-radius:var(--border-radius-md);border:1px solid #e2e8f0;margin-bottom:1rem;padding:1.5rem;transition:transform .2s,box-shadow .2s;box-shadow:0 4px 6px -1px #0000000d}.ticket-card:hover{transform:translateY(-2px);box-shadow:0 8px 15px -1px #00000014}.ticket-header{border-bottom:1px solid #f1f5f9;justify-content:space-between;align-items:center;margin-bottom:1rem;padding-bottom:.75rem;display:flex}.dashboard-table{border-collapse:separate;border-spacing:0;background:var(--white);border-radius:var(--border-radius-md);width:100%;margin-top:1rem;font-size:.95rem;overflow:hidden;box-shadow:0 4px 6px -1px #0000000d}.dashboard-table th,.dashboard-table td{text-align:left;border-bottom:1px solid #f1f5f9;padding:1.25rem 1rem}.dashboard-table th{font-weight:600;font-family:var(--font-heading);color:var(--text-light);text-transform:uppercase;letter-spacing:.5px;background:#f8fafc;font-size:.8rem}.dashboard-table tr:last-child td{border-bottom:none}.admin-mobile-cards{display:none}@media (width<=768px){.dashboard-table{display:none}.admin-mobile-cards{flex-direction:column;gap:1rem;margin-top:1rem;display:flex}.mobile-card{background:var(--white);border-radius:var(--border-radius-md);border:1px solid #e2e8f0;padding:1.25rem;transition:transform .2s;box-shadow:0 2px 8px #0000000d}.mobile-card:hover{transform:translateY(-2px);box-shadow:0 4px 12px #00000014}.mc-header{justify-content:space-between;align-items:center;margin-bottom:.75rem;display:flex}.mc-row{justify-content:space-between;margin-bottom:.5rem;font-size:.9rem;display:flex}.mc-row span:first-child{color:var(--text-light)}.mc-actions{gap:.5rem;margin-top:1rem;display:flex}}.chat-box{border-radius:var(--border-radius-md);background:#f8fafcb3;border:1px solid #e2e8f0cc;flex-direction:column;gap:1rem;max-height:400px;margin-top:1rem;margin-bottom:1rem;padding:1.5rem;display:flex;overflow-y:auto}.chat-bubble{border-radius:16px;max-width:85%;padding:1rem 1.25rem;font-size:.95rem;line-height:1.5;position:relative;box-shadow:0 2px 5px #0000000d}.chat-bubble.admin{color:#1e293b;background:#f1f5f9;border-bottom-left-radius:4px;align-self:flex-start}.chat-bubble.user{background:linear-gradient(135deg, var(--primary) 0%, #3b82f6 100%);color:#fff;border-bottom-right-radius:4px;align-self:flex-end}.chat-meta{opacity:.7;margin-top:.5rem;font-size:.75rem;display:block}.chat-bubble.user .chat-meta{text-align:right;color:#e0e7ff}.chat-input-area{flex-direction:column;gap:10px;display:flex}.chat-input-area .input-row{gap:10px;width:100%;display:flex}@media (width<=600px){.chat-input-area .input-row{flex-direction:column}.chat-input-area .input-row button{width:100%}}.admin-detail-row{background-color:#f8fafc80}.admin-detail-content{background:#f8fafc;grid-template-columns:1fr 1.2fr;gap:3rem;padding:2rem;display:grid;box-shadow:inset 0 4px 6px -4px #0000000d}@media (width<=900px){.admin-detail-content{grid-template-columns:1fr;gap:2rem;padding:1.5rem}}.fade-in{animation:.4s ease-out forwards fadeIn}.slide-up{opacity:0;animation:.5s cubic-bezier(.16,1,.3,1) forwards slideUp}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.loader{border:3px solid #0f62fe1a;border-top:3px solid var(--primary);vertical-align:middle;border-radius:50%;width:24px;height:24px;margin-right:12px;animation:1s cubic-bezier(.4,0,.2,1) infinite spin;display:inline-block}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.alert{border-radius:var(--border-radius-md);border-left:5px solid var(--primary);color:#1e3a8a;background:#eff6ff;align-items:center;margin-bottom:1.5rem;padding:1.25rem;font-size:.95rem;display:flex;box-shadow:0 4px 6px #00000005}.alert.error{color:#991b1b;background:#fef2f2;border-left-color:#ef4444}.alert.success{color:#166534;background:#f0fdf4;border-left-color:#22c55e}.nav-bar{flex-wrap:wrap;justify-content:center;gap:1rem;margin-bottom:2.5rem;display:flex}.wizard-progress{justify-content:space-between;max-width:600px;margin-bottom:2.5rem;margin-left:auto;margin-right:auto;display:flex;position:relative}.wizard-progress:before{content:"";z-index:1;background:#e2e8f0;height:2px;position:absolute;top:50%;left:0;right:0;transform:translateY(-50%)}.wizard-step{z-index:2;flex-direction:column;align-items:center;gap:.5rem;display:flex;position:relative}.step-circle{background:var(--white);color:#94a3b8;border:2px solid #e2e8f0;border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-weight:600;transition:all .3s;display:flex;box-shadow:0 2px 4px #0000000d}.wizard-step.active .step-circle{border-color:var(--primary);background:var(--primary);color:var(--white);box-shadow:0 0 0 4px #0f62fe33}.wizard-step.completed .step-circle{color:var(--white);background:#10b981;border-color:#10b981}.step-label{color:#94a3b8;text-transform:uppercase;letter-spacing:.5px;font-size:.75rem;font-weight:600}.wizard-step.active .step-label{color:var(--primary)}.input-with-icon{align-items:center;display:flex;position:relative}.input-with-icon svg{color:#94a3b8;transition:color .3s;position:absolute;left:1rem}.input-with-icon input,.input-with-icon select{padding-left:2.8rem}.input-with-icon:focus-within svg{color:var(--primary)}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;background:#0f172a99;justify-content:center;align-items:center;animation:.3s fadeIn;display:flex;position:fixed;inset:0}.modal-content{background:var(--white);border-radius:var(--border-radius-lg);width:90%;max-width:400px;padding:2rem;animation:.3s cubic-bezier(.16,1,.3,1) forwards modalPop;transform:scale(.95);box-shadow:0 20px 25px -5px #0000001a,0 10px 10px -5px #0000000a}@keyframes modalPop{to{transform:scale(1)}}.metric-grid{grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:1.5rem;margin-bottom:2rem;display:grid}.metric-card{background:var(--white);border-radius:var(--border-radius-lg);border:1px solid #e2e8f0;align-items:center;padding:1.5rem;transition:transform .2s,box-shadow .2s;display:flex;box-shadow:0 4px 6px -1px #0000000d}.metric-card.total{border-left:5px solid var(--primary)}.metric-card.open{border-left:5px solid #f59e0b}.metric-card.resolved{border-left:5px solid #10b981}.metric-card:hover{transform:translateY(-3px);box-shadow:0 10px 15px -3px #00000014}.metric-icon{border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;width:50px;height:50px;margin-right:1.25rem;display:flex}.metric-icon.total{color:var(--primary);background:#eff6ff}.metric-icon.open{color:#d97706;background:#fef3c7}.metric-icon.resolved{color:#059669;background:#d1fae5}.metric-data{flex-direction:column;display:flex}.metric-value{font-size:1.8rem;font-family:var(--font-heading);color:var(--text-dark);font-weight:700;line-height:1.2}.metric-label{color:var(--text-light);text-transform:uppercase;letter-spacing:.5px;font-size:.85rem;font-weight:500}.control-panel{background:var(--white);border-radius:var(--border-radius-md);border:1px solid #e2e8f0;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:1rem;padding:1rem;display:flex;box-shadow:0 2px 4px #00000005}.empty-state{text-align:center;color:#94a3b8;flex-direction:column;justify-content:center;align-items:center;padding:4rem 2rem;display:flex}